Terms of service

Effective Date: 7TH July 2026

These Terms and Conditions govern the use of the Everflow Products Limited website and the purchase of products from our Shopify online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Company Information

2. Definitions

  • "Company", "we", "our", or "us" means Everflow Products Limited.
  • "Customer", "you", or "your" means the person purchasing products from our website.
  • "Products" means all disability bathroom equipment, accessories, and related goods offered for sale.

3. Ordering

Orders may only be placed through our Shopify online store.

All orders are subject to acceptance and stock availability.

After placing an order you will receive an acknowledgement email. This does not constitute acceptance of your order.

A contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel any order where:

  • payment has not been authorised;
  • pricing errors occur;
  • products become unavailable;
  • fraud or misuse is suspected.

4. Prices

All prices displayed are in Euro (€).

Prices include Irish VAT where applicable.

Delivery charges are shown during checkout before payment.

We reserve the right to change prices without prior notice. Price changes do not affect confirmed orders.

5. Payment

Payment is required at the time of ordering.Payments are securely processed through Shopify Payments.We do not store your payment card details.

6. Delivery

We deliver throughout Ireland unless otherwise stated.Delivery times are estimates only.Risk passes to you upon delivery.Ownership of goods remains with Everflow Products Limited until payment has been received in full.If delivery is delayed due to circumstances outside our control, we will notify you as soon as reasonably possible.

7. Installation

Unless expressly stated, products are supplied only.Installation services are not included.Customers are responsible for ensuring products are suitable for their intended installation location.We recommend installation by a qualified professional where appropriate.

8. Product Information

We make every effort to ensure product descriptions, specifications, images, dimensions and pricing are accurate.Colours and images may vary depending on screen settings.Manufacturers may change specifications without notice.Measurements should always be verified before purchase.

9. Medical Information

Our products are designed to assist individuals with mobility or accessibility needs.Information provided on our website is for general guidance only.Our products are not medical devices unless specifically identified as such.Customers should seek advice from healthcare professionals where appropriate before purchasing products intended to meet specific medical or accessibility requirements.

10. Consumer Cancellation Rights

If you are purchasing as a consumer within the European Union, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.To exercise your right to cancel, you must notify us by email.Returned goods must be unused, complete, and in their original packaging where reasonably possible.Refunds will be processed within 14 days after we receive the returned goods.You are responsible for return postage unless the goods are faulty or supplied incorrectly.These rights do not affect your statutory consumer rights.

11. Faulty or Damaged Goods

If your product arrives damaged or develops a fault, please contact us as soon as possible.Where goods are faulty, damaged, or not as described, you are entitled to remedies under Irish consumer law.We may request photographs or further information before arranging replacement or refund.

12. Returns

Returns should only be made after contacting our customer service team.Products should be securely packaged.For hygiene reasons, certain products may not be eligible for return if opened or used unless faulty.Custom-made or special-order products cannot normally be returned unless defective.

13. Warranty

Many products include a manufacturer's warranty.Warranty terms differ by manufacturer.

The warranty does not cover:

  • misuse;
  • accidental damage;
  • incorrect installation;
  • normal wear and tear;
  • unauthorised modifications.
  • Nothing in this warranty limits your statutory consumer rights.

14. Limitation of Liability

Nothing in these Terms excludes liability where it cannot legally be excluded under Irish law.

Subject to applicable law, Everflow Products Limited shall not be liable for:

  • indirect losses;
  • consequential losses;
  • loss of profits;
  • loss of business;
  • delays outside our reasonable control.

Our total liability shall not exceed the purchase price of the relevant product except where otherwise required by law.

15. Intellectual Property

All website content including:

  • logos;
  • photographs;
  • product descriptions;
  • graphics;
  • website design;
  • trademarks;

remain the property of Everflow Products Limited or its licensors.No content may be copied or reproduced without written permission.

16. Website Availability

We aim to keep our website available at all times. We cannot guarantee uninterrupted access and may suspend the website for maintenance or updates.

17. Privacy

Personal information is processed in accordance with our Privacy Policy.Please read our Privacy Policy to understand how we collect, store and process your information.

18. Cookies

Our website uses cookies to improve user experience.

19. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control including:

  • severe weather;
  • transport disruption;
  • strikes;
  • supplier shortages;
  • pandemics;
  • governmental restrictions;
  • natural disasters.

20. Governing Law

These Terms and Conditions are governed by the laws of Ireland.Any disputes shall be subject to the exclusive jurisdiction of the Irish courts unless consumer protection legislation provides otherwise.

21. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.The latest version will always be published on our website.Continued use of the website constitutes acceptance of any updated Terms.

22. Contact Us

Everflow Products Limited